The Configuration Management Database (CMDB) is the foundation of ServiceNow’s technology workflow products, providing a trusted source of truth that drives business outcomes across IT service management, operations management, asset management, security, compliance, and automation. Maintaining CMDB data quality, however, can be a challenge without prescriptive guidance on automation and best practice.
Now Assist for CMDB brings the power of generative AI to CMDB management, enabling faster, smarter, and more accurate administration. With AI-driven insights, automated data remediation, and real-time intelligence, Now Assist for CMDB helps admins to reduce manual effort, eliminate duplicate records, and enhance data reliability.
By automating CI summarization and duplicate CI management, Now Assist for CMDB accelerates decision making, improves service visibility, and ensures data accuracy—empowering IT teams to deliver better outcomes with less effort.
AI-powered CI summarization
Generate concise, human-readable summaries of configuration items (CIs) to quickly understand their attributes, dependencies, and associated business services. With a single click, admins and service teams can access key insights directly on CI forms, workspace views, or lists—speeding up troubleshooting, impact analysis, and change management.
Automated duplicate CI management
Ensure clean and accurate CMDB data with AI-driven duplicate CI detection and remediation. Now Assist for CMDB automatically identifies and suggests resolution steps for duplicate CIs, guiding admins through a step-by-step resolution process. This reduces data clutter, improves asset tracking, and strengthens IT governance.
AI-assisted data quality improvements
Detect inconsistencies, outdated records, and data integrity issues in the CMDB. Now Assist provides proactive recommendations to refine data accuracy and prevent configuration errors before they impact IT operations.
Agentic Workflows
- CMDB governance: Data admins and owners need help with the overwhelming task of data governance. This workflow supports admins and owners with data health and ongoing governance as data models and integrations grow. The objective is to ensure that you trust your data for the evolving outcomes you want to achieve.
- Search CMDB: Consumers of CMDB find it hard to get insights from CMDB data without having a deep knowledge of the data model. This team of agents tackles different types of CMDB search queries including keyword searches, single table searches with dot walks, and multi-table searches involving relationship navigation.
- CI creator: This workflow can help in scenarios where a CMDB editor has to manually create a CI record correctly with the right set of attributes. The IRE application processes each prospective CI to ensure that the CI record is complete, correct, and is not a duplicate.
New
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- Improvements to the CMDB governance agentic workflow:
- To help users understand the value of each step in the process, responses include richer context
- Performance improvements
- Improvements to Search CMDB agentic workflow:
- UX improvements to keyword search:
- Users can now select the CI inline when multiple CIs are returned as matches
- A summary of the CI now appears in the conversation
- Performance improvements
- UX improvements to keyword search:
- Performance improvements to the CI creator agentic workflow
- Improvements to the CMDB governance agentic workflow:
Now Assist must be enabled to use these skills.
Plugin Requirements:
- Now Assist for Platform (v7.0.0)
- CMDB Workspace (v7.4)