0
1.2.0
Zurich Patch 2, Zurich Patch 1, Zurich
Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:
- Initiate and manage conference calls on either Zoom, MS Teams, or Webex.
- Send an SMS to the required stakeholder.
- Initiate and manage telephony calls (for example, Twilio) from ServiceNow.
Key features of the Notify UI component framework
- Start and manage a conference call using Zoom, MS Teams, or Webex within the workspace.
- Start, manage, and end calls for telephony calls (for example, Twilio) from Workspace.
- Send SMS from workspace.
No changes
- Required plugins and products
- Valid license for Zoom, Microsoft Teams, and Webex accounts
- Telephony license