IT adds complexity to Operation Technology, especially with more production operations being controlled by software in today’s world. The more a Manufacturer uses IT systems and software in production, the greater the need to deliver comprehensive agile service management capabilities for all machinery in a production environment. Operational Technology needs to be managed and organized to cope with the increasing modernizing demand of Industry 4.0 assets. ServiceNow OTM delivers flexibility, agility and autonomy to shop floor operations. It increases the overall production and equipment effectiveness while reducing the costs of labor, maintenance and warranty. Deloitte have developed a ServiceNow-based solution that provides Managed Shop Floor Services (MSS) with structured workflows and automated event management.
Functional Features:
- Incident management
- Workflow automation
- Issue documentation
- Service Catalog
- Targeted communication
- Field Service Management
- Service Portal
Technical Features:
- Reporting & KPIs
- Event management
- Incident management
- Configuration management