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1.1.7
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Conversational Integration with Apple Messages for Business allows brands to interact with their customers via Apple Messages for Business.
- Enable users to engage in conversations with virtual and live agents by messaging with Apple Messages for Business.
- Conversations can be seamlessly transferred to a live agent while preserving context and history.
- Agents can initiate conversations or respond to ongoing conversations using the ServiceNow® Agent Workspace and ServiceNow® CSM Configurable workspace applications.
- Brands can configure system-initiated messages or notifications that can be sent out to users on Apple Messages for Business. Note: Users must explicitly opt-in to receive notifications.
- The following user input controls are supported: Text, Static Choice, Grouped Choice, Dynamic Choice, Boolean, Date Time, File Picker, and Carousel.
- The following bot responses are supported: Text, Image Output, Link, Table, and Card.
- Live agents use the Text, Card, and Image Output response controls to reply to users.
This is an internal security fix.
- Apple Business Account and Registration with Apple Messages for Business
- ServiceNow instance with Utah Patch 2 or higher