The Azure CMDB Connector populates your ServiceNow CMDB with all your Azure resources. It connects to your Azure subscription, discover your running workloads (virtual machine, azure web or function app, ressource groups, AKS clusters, databases, network, load balancers, ip addresses ... ) and maps them into the right CMDB classes and attributes.
Get your Azure resources in your ServiceNow instance for less than 25 cents / per device per month and improve your key ITSM processes (incident, problem, change) thanks to an accurate and complete CMDB. Try it for free for 30 days on non-prod instances.
Key Features
1. Automated Cloud Resource Synchronization
Continuously synchronize your Azure resources with the ServiceNow CMDB.
The connector automatically imports configuration items (CIs) as virtual machines, disks, network interfaces, public IPs, and resource groups, maintaining a real-time and accurate view of your cloud assets in your ServiceNow instance.
2. Out-of-the-Box Integration Templates
Get started in minutes with ready-to-use mapping templates between Azure resources and CMDB classes.
Easily extend or customize them to fit your organization’s data model without any scripting required.
3. Secure and Agentless Integration
No agents, no firewall rules, and no manual setups.
The connector communicates directly with Azure through secure REST APIs and OAuth2 authentication, using read-only permissions to ensure data protection and compliance.
4. Secure design
The connector communicates directly with Azure using read-only permissions to ensure data protection and compliance. No Azure or ServiceNow data are saved elsewhere in the process.
5. Easy Configuration Wizard
A guided setup assists administrators in authenticating to Azure, selecting resource groups to synchronize, and mapping metadata fields to CMDB attributes.
6. Standard ITSM Subscription Compatibility
Fully compatible with a standard ServiceNow ITSM license.
No need for ITOM Discovery, Cloud Management, or additional Data Fabric modules.
7. Intelligent Error Handling and Auto-Recovery
Built-in monitoring and retry mechanisms ensure resilience and stability.
In case of synchronization errors, the connector automatically retries and logs detailed diagnostics for quick resolution.
8. Scalable and High-Performance Design
Optimized for large Azure environments.
Supports batched API calls, incremental updates, and data transformation via the Robust Transformation Engine (RTE), capable of synchronizing thousands of CIs efficiently.
9. Purpose-Built for Azure Environments
Tailored for organizations leveraging Microsoft Azure as their primary cloud provider.
Ideal for hybrid IT teams looking to unify on-premises and cloud asset visibility without the overhead of full-scale ITOM Discovery.
Performance Considerations
The connector is optimized for medium-sized ServiceNow instances, efficiently handling synchronization with Azure environments. Performance testing showed the solution can manage daily data imports with minimal impact on system resources. Import Set + Robust Transform Engine (RTE) ensures data is processed reliably, even for larger datasets.
Limitations
Supports only one Azure environment for integration.
Target Audience
- IT Operations and CMDB teams needing accurate, real-time server visibility
- ServiceNow customers without ITOM licenses looking for cost-effective CMDB sync
Contact and Support
We are committed to providing frequent releases, bug fixes, and continuous improvement based on your feedback.
- Email: supportdesk@asp.be
- SLA: 8-hour response, 2-day resolution
- Documentation: Installation & User Guide included in the package
The Azure Connector application is designed to streamline and enhance your IT asset management by automatically synchronizing data between Microsoft Azure and the ServiceNow Configuration Management Database (CMDB). This integration ensures that your organization's CMDB is always up-to-date with the latest information about your cloud resources, virtual machines, and configurations managed through Azure.
Key Features
1. Automated Data Sync Between Azure and ServiceNow CMDB
Seamlessly synchronizes Azure resources with the ServiceNow Configuration Management Database (CMDB), ensuring your cloud infrastructure is always up to date and accurately reflected.
2. Comprehensive Azure Resource Coverage
Supports synchronization of a wide range of Azure resources, including Virtual Machines, Network Interfaces, Subnets, Virtual Networks, Datacenters, Subscriptions, Storage Accounts, Databases (SQL, MySQL, PostgreSQL, Cosmos DB), App Services, AKS Clusters, Public IP Addresses, and Load Balancers with all their components.
3. Relationship Mapping for Service Visibility
Captures and maintains relationships across Azure resources to provide end-to-end visibility and accurate service modeling in the CMDB.
4. Cost-Effective and Easy-to-Implement Solution
- Pre-configured ETL Templates - Out-of-the-box Extract, Transform, Load templates for rapid deployment
- Standard ITSM Compatibility - Works within standard ITSM subscription constraints without requiring premium add-ons
- No ITOM Discovery Required - Provides CMDB population without expensive discovery modules
5. Scheduled and On-Demand Synchronization
Flexible synchronization options allow automated scheduled jobs or on-demand runs to keep your CMDB current with minimal manual intervention.
6. Secure Authentication via OAuth2
Uses OAuth2 authentication, eliminating hard-coded credentials and ensuring enterprise-grade security.
7. Scalable and Extensible Framework
Built as a scoped application with batch processing, pagination, and retry logic, enabling high performance for large environments and easy extension to support additional Azure services.
Release V1.0.0
Overview
The Azure Connector application provides seamless integration between Microsoft Azure and the ServiceNow Configuration Management Database (CMDB). This release focuses on automating the discovery and synchronization of cloud resources, enabling organizations to maintain accurate, real-time visibility into their Azure environments.
1. Comprehensive Azure Resource Synchronization
Automatically imports and synchronizes a wide range of Azure resources into the ServiceNow CMDB, including:
- Datacenters
- Network Interfaces
- Resource Groups
- Subnets
- Subscriptions
- Virtual Machines
- Public IP Addresses
- Virtual Networks
- AKS Clusters
- Azure App Services
- Cosmos DB
- Load Balancers
- MySQL Databases
- PostgreSQL Databases
- SQL Databases
- SQL Servers
- Storage Accounts
2. Intelligent Relationship Mapping
Automatically establishes relationships between Azure resources to provide accurate dependency mapping with ServiceNow.
3. Robust Authentication & Security
- OAuth 2.0 Integration - Secure authentication using OAuth2
- Least Privilege Access - Read-only permissions with minimal required API access
- Token Management - Automatic token refresh and secure credential storage
4. Enhanced User Experience
- Guided Setup Wizard - Step-by-step configuration process including:
- OAuth credential configuration
- Connection testing and validation
- Synchronization schedule setup
- Custom CMDB Views - Dedicated forms for Azure-specific CIs displaying relevant metadata
- Application Modules - New navigation items for Azure Resources, Discovered Items, and Properties
5. Flexible Synchronization Options
- Configurable Schedules - Support for hourly, daily, weekly, or custom synchronization intervals
- Selective Synchronization - Choose specific resource types and scopes for import
- On-Demand Sync - Manual synchronization triggers for immediate updates
- Error Handling - Comprehensive error detection, logging, and retry mechanisms
6. Performance Optimization
- Robust Transformation Engine (RTE) - Leverages ServiceNow's RTE for efficient data processing
- API Rate Limiting - Respects Azure API throttling limits with intelligent retry logic
- Batch Processing - Optimized data processing for large Azure environments
- Reconciliation Support - Prevents duplicate records using ServiceNow's IRE
7. Comprehensive Support
For assistance with installation or configuration, please refer to the Intune Connector Premium documentation or reach out to ServiceNow support for further guidance.
PrerequisitesAzure Requirements
- Active Microsoft Azure subscription with deployed resources
- Azure Service Principal (App Registration) with read permissions
- Configured the OAuth application
ServiceNow Requirements
Plugin dependencies:
- System Import Sets(com.glide.system_import_set) : 1.0.0
- Integration Commons for CMDB(sn_cmdb_int_util) : 2.12.0
- CMDB CI Class Models (sn_cmdb_ci_class) : 1.54.0
- Configuration Management (CMDB) (com.snc.cmdb): 1.1
List of Plugins Required for Guided Setup:
- Guided Setup(sn_ads_setup) all apps
- Guided Setup - Legacy(sn_guided_setup)
- Playbook Experience (sn_playbook_exp)
- Playbook Experience Components (now_playbook_exp)
- PAD (sn_pad_content) Process Automation Content
Role Requirements
- New administrative role: x_aspas_ac_azure_c.admin for connector management