0
2.0.9
Australia
Standalone Application
Field Service Manager Mobile is built for enterprise field service managers who run large technician workforces across telecom, utilities, healthcare, facilities, and retail. Right now, most managers only spend 5–10% of their time in the field because dispatching, reassignments, approvals, and performance tracking all require being on their laptops. That keeps managers office-bound, which slows coaching, delays operational decisions, and limits their visibility into what's actually happening on the ground.
This app gives managers full operational control from their mobile device. Reassign technicians, reprioritize work orders, monitor SLA breach risk in real time, and view team schedules — shift data, WFO schedules, and personal events in a single view — alongside live technician and task locations. Offline capabilities mean the app works in remote or low-connectivity environments without losing functionality.
- Purpose-built manager experience — a dedicated app with role-based access designed specifically for field service managers, not repurposed from technician-facing tools
- Unified team visibility — real-time technician locations, work order status, and schedules aggregated from shift, WFO, and personal event data in one mobile view
- Mobile work control — reassign technicians, reprioritize work orders, and monitor SLA breach risk directly from your mobile device
- Offline-ready — full functionality in remote and low-connectivity environments
- Native ServiceNow integration — works across FSM
- AI-powered workflows — Now Assist built into the app for work order summarization, knowledge article generation, and field service AI agents
What's New
- Tasks embedded with breaks represented on mobile calendar
- Added an embedded shift/break summary to the calendar card
- Proxy Actions Support
Not applicable for this application version.
System requirements:
- Required plugins and products
- Require Field Service Manager Workforce, Field Service Mobile
- Dependencies -
- sn_fsm_manager_wf
- sn_fsm_mobile
- Family Apps - NA
- Store apps - Field Service Manager Workforce, Field Service Mobile
- Properties that need to be created or set to activate the content pack - NA
- Affected business rules - NA
- Affected script includes - NA
- .jar files that need to get uploaded, if applicable - NA