0
26.4.10
Brazil, Australia Patch 2, Australia, Zurich, Yokohama Patch 2, Yokohama
Standalone Application
CRM Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
Defect fix for create article not working in pre-voltron page.
Defect fix for create article not working in pre-voltron page.
Not applicable for this application version.
Required plugin:
- Case Management Core plugin (com.sn_customerservice)
Optional plugin:
- Install the latest ServiceNow Otto for Customer Service Management (CSM) plugin (sn_csm_gen_ai) to access the ServiceNow Otto features.