0
6.0.8
Zurich Patch 3, Zurich, Yokohama Patch 8, Yokohama, Xanadu Patch 4, Xanadu Patch 2
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
The Impact Store App brings the Impact experience directly to your instances. Impact Store App is designed to support you at every step of your ServiceNow journey—helping you adopt new capabilities faster, maintain a healthy system, and get the most value from their ServiceNow investment.
What's Available Starting December 11th:
Once installed on your instance, you will have access to these powerful features:
- Platform Health Refresh – A new Scan Engine with Bravium’s Best Practice Engine features integrated enabling you to: Scan your instance against 400+ best practice checks to reduce technical debt, real-time prevention of technical debt, accelerate development with Code Fix AI Agent, and track progress through persona based analytics dashboards.
- Enhanced Guided Setup – Platform Health refresh setup steps integrated directly into Guided Setup for a smoother configuration experience.
- Learning Recommendations – Get personalized Now Learning course recommendations based on your specific goals and outcomes.
- Consumption Report Summary – AI-generated summaries of your consumption reports to help you understand your usage at a glance.
- Enhanced Homepage – An improved interface for easier navigation and better user experience.
- PAR Management – Editors can now force check in a locked PAR even if it was locked by another user, giving editors more control when needed.
- Capability Content for CapMap – AI generated descriptions and helpful resources for each capability will help you with their adoption.
- Capability SKU names – Transparent SKU to capability mapping helps you understand which applications you are entitled to.
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