0
11.0.3
Australia Patch 5, Australia Patch 4, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 3, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama
Standalone Application
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, Accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform Health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
Exception governance improvements
Scan Engine's exception-handling workflow has been hardened:
- Draft/Submit actions replace the old "Request Approval" checkbox, with clear status badges on exception findings
- A dedicated exception-approver role separates approval authority from dashboard access
- One-click navigation from an exception record to the scanned record
- Exception creation is now supported directly from ACT findings raised via update sets
Adoption Starter Experience enhancements
Continued rollout of the Impact Adoption Starter Experience, including refreshed application/taxonomy lists, an updated Capabilities Map with editable notes, and clearer messaging when full functionality requires Service Bridge.
Improvements
- Reprocessed and upgraded 543 legacy Health Assessment definitions into release-quality Scan Engine Definitions, improving finding accuracy and adding customer-facing "what it means" context
- Outcome Insights and Value Story Builder: improved metric labeling and reporting support
- Improved audit trail on Scan Engine findings, including tracking which update set introduced a given finding
Fixed Issues
Outcome Insights & Capabilities Map
- Fixed incorrect product information displayed in Outcome Insights filters and side panels
- Fixed inconsistent footer length on report cards and banner message display issues
- Fixed duplicate capabilities appearing in the Capabilities Map
- Fixed inability to generate value reports
Scan Engine & Exception Handling
- Fixed a race condition allowing concurrent scan requests to bypass the running-scan check
- Fixed full-scan findings being created with a blank scanned record due to a filter leak
- Fixed real-time scans deleting finding records generated by full/delta scans
- Fixed Scan Engine failing an entire batch instead of skipping a table on cross-scope access denial
- Fixed exception reasons showing "Empty" with related records incorrectly marked "No Longer Required"
- Fixed exception approvals being granted from list view despite mandatory approval comments
- Fixed the Findings panel showing a stale "Create Exception" button after reopening a finding that already has an exception
- Fixed approval comments and approver not syncing from production to lower environments
- Fixed a broken "View Definition" link in the Developer Dashboard's exception tab
Accessibility
- Fixed color contrast on warning messages and view-findings links
- Fixed missing accessible names on iframes and frames
- Fixed missing discernible button text
- Fixed the findings-panel tab bar exposing all filter buttons in the tab sequence instead of one
Other fixes
- Fixed intermittent failures in statistical scans
- Fixed a data migration issue causing missing inserts on a subset of records
- Fixed work notes not migrating correctly
- Fixed meeting state not updating in Impact
- Fixed the Accelerator Setup Form getting stuck in a refresh loop
- Fixed several security vulnerabilities related to script include access control and exception-reason approval bypass (details withheld per standard security disclosure practice)
Not applicable for this application version.
N/A
Other Requirements:Ensure that you are on the latest version of Licensing Engine Plugin for your release. The Impact Store Application relies on the latest version of the Licensing Engine Plugin to get the Impact entitlements into the instance. Not being on the latest version of the Licensing Engine Plugin may cause issues in obtaining the licensing entitlements.