0
9.0.12
Australia Patch 4, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 3, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama
Standalone Application
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, Accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform Health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
Customers using Guided Setup for Impact onboarding will experience:
- Clearer onboarding terminology.
- Better visibility into onboarding status.
- Improved guidance for troubleshooting and recovery.
- More intuitive navigation between automated and manual onboarding paths.
N/A
Other Requirements:Ensure that you are on the latest version of Licensing Engine Plugin for your release. The Impact Store Application relies on the latest version of the Licensing Engine Plugin to get the Impact entitlements into the instance. Not being on the latest version of the Licensing Engine Plugin may cause issues in obtaining the licensing entitlements.