The NetBox CMDB Integration provides enterprise-grade bidirectional synchronization between the NetBox Labs platform and ServiceNow CMDB, enabling network and IT operations teams to maintain a unified source of truth for infrastructure data.
Built for organizations managing complex network infrastructure, this integration eliminates manual data entry, reduces configuration drift, and ensures consistent asset information across both platforms. Network engineers work in the NetBox Labs platform while ITSM teams operate in ServiceNow, with everything automatically synchronized in real-time.
Key benefits include: reduced duplicate data entry and associated errors, improved visibility into network infrastructure assets, enhanced change management processes, and streamlined compliance reporting. The zero-code setup with Guided Setup wizard means faster time to value without extensive customization.
This certified integration synchronizes Devices, Device Types, Sites, Regions, Locations, Manufacturers, and Tenants between NetBox and ServiceNow CMDB tables including Configuration Items (cmdb_ci), Hardware Product Models, Locations (cmn_location), and Companies (core_company).
The NetBox Labs CMDB Integration provides bidirectional synchronization between NetBox and ServiceNow's Configuration Management Database, enabling organizations to maintain a unified source of truth for infrastructure data across both platforms.
Bidirectional API Communication
- ServiceNow-to-NetBox connectivity via API tokens and HTTPS connections
- NetBox-to-ServiceNow communication through webhook-based callbacks
- Automated credential generation and secure storage in both systems
Automated Guided Setup A comprehensive 19-step wizard that automates most configuration tasks including:
- Connection establishment with conditional branching logic
- Automatic credential creation, association, and validation
- Built-in testing for bidirectional connectivity verification
- Self-cleaning temporary admin credentials for enhanced security
CI Class Integration
- Maps ServiceNow's class-based CMDB structure to NetBox devices
- Creates custom fields in NetBox for CI class selection
- Allows customization of which ServiceNow CI classes are available in NetBox
- Supports batch registration for optimal performance
Location Hierarchy Management
- Intelligent mapping between NetBox locations (Sites, Regions, Locations) and ServiceNow location types
- Sequence-based differentiation to maintain organizational hierarchy
- Configurable location type associations
Flexible Tenant Mapping Four synchronization modes for NetBox tenants:
- Both: Sync as Customers AND Departments (requires tenant group ID configuration)
- Customers only: Map tenants to ServiceNow companies
- Departments only: Map tenants to ServiceNow departments
- None: Disable tenant synchronization entirely
Department Integration
- Links imported NetBox departments to a designated ServiceNow company
- Maintains organizational relationships during data synchronization
Initial release
- ServiceNow IntegrationHub Starter Pack
- ServiceNow IntegrationHub Runtime
- ServiceNow IntegrationHub Action Step - REST
- ServiceNow IntegrationHub Action Step - Get Connection Info
- ServiceNow IntegrationHub Action Step - JSON Builder
- Process Automation Designer Core - Runtime
- OpenAPI