0
2.0.1
Australia Patch 1, Australia, Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Generative AI
The Form data collector helps populate case form fields during a customer's interaction with a Virtual Agent chatbot, supported by Now LLM. It goes through each question on a form and prompts Now LLM to infer answers to questions based on the chatbot conversation. It also rephrases case form questions into a more conversational format to enhance the user experience.
- Assists with populating case form fields during a customer's interaction with a Virtual Agent chatbot.
- Uses Now LLM to infer answers for unanswered questions, and to rephrase questions in a conversational tone.
- Changed
- Added description "Conversation history" to a previously undocumented attribute for clarity
- Permissions and roles:
- System administrator (admin) role is needed for the installation.