0
2.0.0
Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama
The Form data collector helps populate case form fields during a customer's interaction with a Virtual Agent chatbot, supported by Now LLM. It goes through each question on a form and prompts Now LLM to infer answers to questions based on the chatbot conversation. It also rephrases case form questions into a more conversational format to enhance the user experience.
- Assists with populating case form fields during a customer's interaction with a Virtual Agent chatbot.
- Uses Now LLM to infer answers for unanswered questions, and to rephrase questions in a conversational tone.
- New
- Added scripted extension point to allow dynamic replacement of choice values based on table and field name.
- Changed
- Updated topic to check if extension point implementation is required.
- Permissions and roles:
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- System administrator (admin) role is needed for the installation.