Utilising Microsoft’s cloud automation platform Azure Automation, our solution provides integration to ServiceNow and enables you to automate your ServiceNow based manual processes.
This removes the necessity for your support teams to deal with the daily manual tasks that can bog them down, making sure the most common ticket requests you receive can be completely automated from start to finish.
Our solution integrates helps to improve your IT and support team efficiency and reduce costs whilst streamlining your IT Processes and improving the level of service delivered to your users.
This solution is aimed at any business that is looking to make their support teams more effective, it uses Microsoft Azure as a base platform which allows for quick set up and deployment. Azure Automation is a pay as you go service where you only pay for execution of process runbooks, paying for automation only when you are realising the benefit.
The Kelverion Integration for Microsoft Azure, in conjunction with Kelverion Runbook Studio, enables users to create automation runbooks for Microsoft Azure and ServiceNow using drag and drop, code free graphical tools. Using the activities in our integration you can automate tasks such as:
- Retrieving records from ServiceNow tables using encoded queries and customizable filters.
- Create and update data in ServiceNow tables, using import sets.
- Upload and download attachments to and from records in ServiceNow tables.
- Import Configuration Item (CI) data using ServiceNow’s Identification and Reconciliation engine (IRE)
The release has been certified for ServiceNow Vancouver, Washington and Xanadu.
The Kelverion Integration for Microsoft Azure does require any additional ServiceNow products or plugins.