Automate ServiceNow processes with Azure Automation and build them faster with Kelverion Runbook Studio. Utilising Microsoft’s cloud automation platform Azure Automation, the Integration Module provides graphical integration between ServiceNow and Azure Automation enabling you to automate your ServiceNow manual processes.
This removes the necessity for your support teams to deal with the daily manual tasks that can bog them down, making sure the most common ticket requests you receive can be completely automated from start to finish.
This solution improves your IT and support team efficiency and reduces costs whilst streamlining your IT Processes and improving the level of service delivered to your users.
This solution is aimed at any business that is looking to make their support teams more effective, it uses Microsoft Azure Automation as a base platform which allows for quick set up and deployment. Azure Automation is a pay as you go service where you only pay for execution of process runbooks, paying for automation only when you are realizing the benefit.
The Kelverion Integration for Microsoft Azure, in conjunction with Kelverion Runbook Studio, enables users to create automation runbooks in Microsoft Azure Automation which integrate with ServiceNow using drag and drop, code free graphical tools.
- Ready-built ServiceNow activities for Azure Automation and Runbook Studio.
- Smart Discovery of ServiceNow tables, fields, filters, and record structures.
- Forms-driven configuration that reduces the need to write or understand PowerShell.
- Automatic mapping of ServiceNow record fields to runbook inputs and outputs.
- Reusable Smart Connections for one or more ServiceNow instances.
- Support for common ServiceNow operations including selecting, creating, updating, importing, and working with records and attachments.
- Integration with Runbook Studio’s drag-and-drop graphical authoring, Git-based collaboration, version control, and release management.
- Execution through Microsoft Azure Automation for scalable, cloud-based runbook automation.
Using the activities in the Integration Module you can automate scenarios such as:
- Incident Creation and Enrichment
Create ServiceNow incidents from monitoring alerts, automation failures, or operational events, then update the ticket as remediation progresses. - Request Fulfilment
Automate common service requests such as user onboarding, access changes, mailbox tasks, group membership updates, and standard IT tasks. - Record Retrieval and Filtering
Query ServiceNow tables using configurable filters and use the returned data to drive runbook decisions. - Ticket Updates and Closure
Update records with runbook outcomes, diagnostic results, approval status, or completion notes - Attachment Handling
Upload and download attachments to support evidence capture, audit requirements, or fulfilment documentation. - Configuration Item Updates
Import or maintain CI data as part of automated operational processes. - Remote Diagnostics and Remediation
Trigger technical checks, remediation steps, or escalation actions directly from service desk workflows.
The release has been certified for ServiceNow Zurich and Yokohama.
The Kelverion Integration for Microsoft Azure does not require any additional ServiceNow products or plugins.
Other Requirements:The Kelverion Integration for Microsoft Azure requires the use of on Microsoft’s cloud-based automation platform, Azure Automation for automation execution. The integration requires the Kelverion Runbook Studio, for runbook authoring and management. Kelverion Runbook Studio is licensed separately. For more information, please contact info@kelverion.com.