0
2.0.5
Zurich Patch 3
The Chief Digital Officer Dashboard integrates data from IT Service Management and Performance Analytics Premium to provide a unified view of digital service performance, innovation progress, and business impact.
- Digital Transformation KPIs: Preconfigured indicators for digital adoption, initiative progress, customer experience impact, and return on investment.
- Interactive Dashboards: Drillable and filterable visualizations to analyze performance by portfolio, department, or transformation stream.
- Innovation and Value Metrics: Monitors innovation pipeline, product delivery velocity, and time-to-value for key initiatives.
- Customer and Employee Experience Metrics: Highlights digital experience trends and platform adoption rates across business units.
- Actionable Insights: Links metrics to workflows for initiative tracking, prioritization, and optimization.
- Role-Based Views: Tailored layouts for Chief Digital Officers, transformation leads, and digital program managers.
- Native Platform Experience: Delivered as a native Inline Dashboard, ensuring consistent performance, scalability, and security across the Now Platform.
New
- Rebuilt Using Platform Analytics Inline Dashboards: The CDO Dashboard has been fully reimagined with Inline Dashboards, providing a native, embedded analytics experience for digital transformation tracking.
- Digital Transformation Overview: Centralizes key metrics for initiative progress, adoption rates, and business impact.
- Cross-Product Visibility: Integrates data from SPM, ITSM, and CSM to provide an end-to-end view of digital execution.
- Modern Dashboard Experience: Offers inline filtering, drilldowns, and contextual visualizations for faster, data-driven insights.
- Actionable Digital Intelligence: Connects analytics directly to portfolio and service workflows for faster course correction.
Removed
- UI Builder Dependency: Fully migrated from legacy UI Builder-based dashboards to Inline Dashboards.
The CDO Dashboard application is free from the ServiceNow Store. However, the contents of the dashboard require professional entitlements to the following applications:
- Performance Analytics premium
- IT Service Management
These professional entitlements include a license for Platform Analytics.
These solutions consist of Platform Analytics indicators and associated data collection jobs, used by the metrics on the Chief Digital Officer Dashboard. If you don’t have the prerequisite licenses, the installation proceeds. However, without the required plugins (found in the application manager) and applications (found in the ServiceNow store) and the underlying data, the dashboard won’t show any relevant metrics. If you have any questions about your licensing and entitlements, consult your account executive.