Trusona ATO Protect brings identity verification directly into ServiceNow so agents can handle sensitive requests without leaving the incident workspace. It helps teams reduce account takeover risk during workflows like password resets, MFA resets, and account recovery by letting agents send a Trusonafy link and review the verification result in the same screen.
The app works with your existing Trusona ATOP tenant and is designed for a clean, privacy-conscious workflow. Verification data returned from Trusona is handled as encrypted payloads, helping avoid storage of readable PII in ServiceNow. The app also writes audit-friendly work notes when a Trusonafy link is sent and when a verification is completed.
- Bring Trusona Account Takeover Protect directly to ServiceNow for a seamless agent experience
- Protect sensitive requests like password or MFA resets
- Encrypted payloads ensure no PII stored is in ServiceNow
- Works with your existing Trusona ATOP tenant
- Audit identity verifications with details automatically saved to work notes
Initial Release of Trusona ATO Protect. This release provides a Configurable Workspace panel for Trusona identity verification during account recovery and similar support workflows. Webhook authentication uses native ServiceNow API Key/HMAC auth. Create verification jobs complete through callback correlation, and asynchronous read jobs complete through ECC response handling. The release also includes work-note audit entries for sent and completed verifications.
- com.glide.tokenbased_auth