0
6.2.0
Yokohama, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 6, Washington DC Patch 4, Washington DC Patch 2, Washington DC, Vancouver Patch 6
For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.
- Admin Center guided setup: provides central setup and governance of the SRM experience and teams.
- Team-based access controls and filters: ensures teams can self-service and set up SRM without needing admin intervention.
- Guided on-call Team Setup: includes calendars, escalation policies, and assigned services.
- Service registration: defines new CMDB services or imports existing CMDB services into the SRM experience.
- Simplified monitoring integrations: facilitates alert ingestion.
- Team-Based SRM: provides "my work alert," incident, change lists, and homepage tailored for each team.
New:
- Added support for Technical Service Offerings in SRM.
- Introduced SLO-based change approval policies.
Changed:
- Replaced the Alerts tab with Express List in SRM.
- Implemented unique naming conventions for edited SLOs.
- Required plugins and products: ITSM Professional & ITOM Visibility Professional or AI Ops Enterprise
- Dependencies:
- Service Reliability Management (Global dependencies)
- Service Operations Workspace Service Reliability Management (SRM) Commons
- Service Level Objective Management
- Service Operations Workspace Core
- Alert Rules Management
- Event Management Connectors
- Event Management Core
- Service Operations Workspace Alert Management
- Service Operations Workspace Service Dashboard
- Service Operations Workspace UI Components
- Service Operations Workspace Integrations launchpad
- Service Operations Workspace Integrations launchpad UI
- Notify