- ???? Voice-Activated Navigation
Users can interact with the Service Portal using natural language voice commands (e.g., “Search catalog item Laptop”).
- ???? Knowledge Article Access
Search and open knowledge articles by speaking their title or keyword.
- ???? Catalog Item Access
Redirects users directly to requested catalog items using voice.
- ????️ Multilingual Voice Recognition
Supports multiple languages (e.g., English, Arabic), configurable via widget.
Version: 1.1.1
Release Date: 5 July 2025
Publisher: NowXGen Solutions
Highlights of this release:
Browser's native Speehc recognition
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Initial release of Voice Agent widget for Service Portal
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Annyang + Speech KITT-based client recognition
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Support for catalog item & knowledge article search
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Custom field control via voice (set/focus variable)
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Multi-language and multi-line field support
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Integration-ready with external LLMs via REST
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Includes configurable widget options for language and behavior
Minimum Instance Version
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ServiceNow San Diego or later (UI Builder & GlideScript support recommended)
Required Plugins
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Service Portal — Core (com.glide.service-portal)
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Internationalization — (com.glide.i18n)
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(Optional) Now Mobile — if voice features are extended to mobile
Browser Requirements
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Google Chrome (latest) — recommended
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Firefox and Edge — partially supported
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Microphone access must be enabled