Data platform for IT

Unified asset inventory of Palo Alto firewalls for CMDB/Asset management use case can help ServiceNow and Palo Alto customers track firewall assets for IT Service Management and Asset management workflows. Discovery data in CMDB enables ServiceNow Hardware Asset Management (HAM) workflows for the firewall asset tracking and technology end-of-life workflows. Firewall Configuration Items in CMDB enable service management workflows for Incident, Change, and Problem management for discovered Palo Alto firewall data in CMDB. Firewall inventory data collection from Panorama integration via ITOM discovery module can help to automate asset inventory and data population into ServiceNow CMDB which acts as a system of record for firewall policy ownership.

Firewall request fulfillment

Digitize request management workflows for the firewall request process with the world-class ServiceNow Service portal request process. The out-of-box firewall request management workflow helps to automate change record creation thereby saving time spent in manual change management process.

Automated firewall policy audit

Years of accumulated security policies are difficult to manage, especially with multi-vendor security devices. Failing to remove or update outdated rules and objects can potentially compromise compliance and increase risk. Random firewall policy audits to detect policy compliance on firewall ownership to detect orphan policies in the system can improve the security posture of the firewall estate.