0
6.0.0
Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC, Vancouver
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within the Slack messaging app.
- Enables end users to engage with Virtual Agent and live agents within the Slack messaging app.
- If Virtual Agent transfers a conversation to a live agent, the agent can respond to Slack messages in the ServiceNow Workspace application.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Enhancements:
STRY59231503: Support Streaming in Slack
STRY60241282: Enhanced Security Model Adoption Zurich Directive for Slack
Defects:
DEF0663130: Fixing the issue with team_id for slack OOB bot
DEF0671272: People card support for Slack
DEF0682745: Slack Pre Link Job doesn't link accounts daily
DEF0639522: VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri'
DEF0699525: Outbound messages from Slack not getting delivered when wait card is enabled
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or va_admin