0
5.0.13
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC, Vancouver
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within the Slack messaging app.
- Enables end users to engage with Virtual Agent and live agents within the Slack messaging app.
- If the Virtual Agent transfers a conversation to a live agent, the agent can respond to Slack messages in the ServiceNow Workspace application.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- New
- Changed
- Fixed minor defects
- Removed
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or va_admin