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7.0.1
Yokohama, Xanadu, Washington DC, Vancouver
This application provides guidances that are common across multiple domains and can be leveraged by any business application using Recommended Actions and Guided Decisions. For example, the Attach Article guidance can be used by ITSM, CSM, and HR agents.
- Enhanced experience for Attach Article Guidance, which includes the ability to view the complete knowledge article in the workspace contextual side panel.
- Additional actions that agents can perform on Knowledge Base articles, for example: Mark as Helpful, as part of the enhanced experience.
Built a new custom guidance called Default Guidance to render it for any search results if there is no specific mapping present in the search result mapping table for a specific search source.
- Guided Decisions - This Guidance app will be installed with this application if not previously installed.