0
2.3.0
Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
Adds ServiceNow Otto for Telecom Service Operations Management. ServiceNow Otto provides summarization and assist skills within service operations workflows, which help operations teams triage issues faster.
- GenAI skills in the TSOM operations workspace
- Summarization of incidents, alarms, and case activity
- Suggested next steps and related records to support triage
Recertification for Brazil
Not applicable for this application version.
nowassist-for-platform-advanced— ServiceNow AI Platform entitlement, Advanced tierapp-telco-gen-ai— Telecom generative AI content