0
2.1.0
Zurich, Yokohama
The ServiceNow® Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.
- Healthcare IT case
- Extends from the healthcare operation case type to support EMR and other care team related IT requests for your organization’s IT department.
- Care Team Portal IT requests
- Request support from your organization’s IT department with pre-configured record producers.
- Healthcare IT cases and incident synchronization
- Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents
Fixed
- When a Healthcare IT case is created through the workspace the Incident will now be properly linked to the case.
The Care Team Operations for Healthcare IT application is dependent on the Healthcare Operations Core application.
Permissions and roles: Role required to install the application: Administrator (admin)