11
2.6.0
Zurich, Yokohama, Xanadu
LogicMonitor Edwin AI introduces an innovative approach to consolidate alerts into incidents, enrich them with context from ServiceNow’s CMDB and streamline the escalation process to drastically reduce alert noise, eliminate data silos and improve service availability.
Edwin AI revolutionizes how ITOps, CloudOps, and DevOps teams manage their hybrid, multi-cloud environments to detect, acknowledge and resolve incidents. By integrating LM Edwin AI and ServiceNow, users understand the end to end ecosystem and see a much smaller volume of incidents.
- Easy to set up
- Change Request, CMDB, Incident and Knowledge Article configurations provided. Case Management configuration available upon request
- Be up and running quickly after filling out a small number of properties and activating specific configurations
- Designed to be powerful and flexible
- Choose which tables are synchronized
- Choose which fields are sent to Edwin and when, using a method similar to OOB transform maps
- No coding required
- CMDB heirarchy support
- Set up configs for child tables
- Config on the parent table captures updates on all other non-configured tables
- Domain separation support
New and improved features:
- New read-only configurations
- Change Requests
- Knowledge Articles
- Support for Case Management configuration (available upon request)
- 'lmdx' scope for oAuth support (Coming soon)
Bugs fixes:
- No duplicate tabs on Config, Inbound and Outbound Payloads tables
- Issues with 'Clone config' UI action have been fixed
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