Stonebranch Self-Service Automation for ServiceNow empowers non-technical users—Citizen Automators—to create, schedule, and manage IT and business workflows in the Universal Automation Center (UAC) without writing code. Seamlessly integrated with ServiceNow, this intuitive solution enables employees to launch automated workflows that run across third-party applications, directly from the familiar ServiceNow interface—reducing IT dependency, eliminating manual processes, and accelerating enterprise-wide automation adoption.
As a modern job scheduler/workload automation platform, UAC helps your teams manage automation at scale. By connecting to UAC with the Self-Service Automation for ServiceNow integration, you gain key capabilities, including the ability to manage jobs and workflows across Unix, Windows, SQL, and SAP environments; control workflows with actions like hold, release, halt, and force finish; and rerun failed jobs—all without leaving ServiceNow. The result: streamlined operations, reduced ticket volume, and faster time to value across hybrid IT environments.
The Universal Automation Center Self-Service App enables you to easily configure, schedule, and manage tasks and workflows within the Stonebranch Universal Automation Center.
Key Features
- Create a Unix, Windows, SQL or SAP task in Universal Automation Center from ServiceNow.
- Initiate a Hold Task Instance in Universal Automation Center through ServiceNow.
- Initiate a Release Task Instance in Universal Automation Center through ServiceNow.
- Initiate a Halt and Force Finish Task Instance in Universal Automation Center through ServiceNow.
- Initiate a Force Finish Task Instance in Universal Automation Center through ServiceNow.
- Rerun a Task Instance in Universal Automation Center through ServiceNow.
- Launch a Task/Workflow in Universal Automation Center through ServiceNow.
- Schedule an Adhoc Task launch in Universal Automation Center through ServiceNow.
The Universal Automation Center Self-Service App enables you to easily configure, schedule, and manage tasks and workflows within the Stonebranch Universal Automation Center.
- Service Catalog
- Service Portal / Employee Center
- Flow Designer
- IntegrationHub
Role:
- universal_automation_center
Universal Automation Center 7.6.x or later