Revolutionize your Service Portal experience by enabling users to effortlessly share valuable insights. The Feedback App includes a dynamic and customizable widget that seamlessly integrates with your Service Portal theme, ensuring a visually cohesive and user-friendly interface.
This feature-rich app not only simplifies the feedback process but also enhances data collection, storing inputs in a dedicated table for in-depth reporting using standard ServiceNow tools or optional Performance Analytics. Unlock advanced capabilities such as incident, enhancement, or defect creation, along with personalized mail notifications based on user feedback.
Designed for flexibility, the Feedback App can be embedded across your entire Service Portal or selectively on specific pages, adapting to your preferences seamlessly. Users can interact with the app on the page or through a convenient pop-up modal, enhancing engagement.
The Feedback App effortlessly supports multiple Service Portals, automatically capturing essential details such as Service Portal, user, and URL. For specific feedback tied to a record, like an Incident, the app intelligently links the feedback, providing a comprehensive view.
Choose from three user-friendly feedback formats: a straightforward "Like/Dislike" rating, a 1 - 5 star rating, or the insightful Net Promoter Score (NPS). Enhance user support with optional features like a "Help" button directing users to a designated "Get help" page and a "Bug" button for easy bug reporting, capturing critical bug details.
Users can amplify their feedback by attaching relevant files or screenshots, providing a richer context to their input. Elevate user engagement, streamline feedback processes, and gain valuable insights with the Feedback App – the key to unlocking a more responsive and user-centric Service Portal experience.
- Dynamic Customization: Tailor the Feedback App seamlessly to your Service Portal theme, ensuring a visually cohesive and user-friendly interface.
- Advanced Data Handling: Streamline the feedback process and enhance data collection with the app's dedicated table, supporting detailed reporting through standard ServiceNow tools or optional Performance Analytics.
- Actionable Insights: Enable users to create incidents, enhancements, or defects directly from the feedback, while also configuring personalized mail notifications based on user input.
- Flexible Deployment: Choose between embedding the Feedback App across your entire Service Portal or selectively on specific pages, adapting to your preferences effortlessly.
- Versatile Interaction: Users can engage with the app on the page or through a convenient pop-up modal, enhancing flexibility and user engagement.
- Multi-Portal Support: Effortlessly support multiple Service Portals, with the app automatically capturing essential details such as Service Portal, user, and URL from where the feedback originates.
- Record Integration: Seamlessly link specific feedback to records such as Incidents, providing a comprehensive view of user input.
- User-Friendly Feedback Formats: Choose from three intuitive feedback formats - "Like/Dislike" rating, 1 - 5 star rating, or the insightful Net Promoter Score (NPS) - catering to diverse customer needs and preferences.
- Enhanced User Support: Optional features include a "Help" button directing users to a designated "Get help" page and a "Bug" button for easy bug reporting, capturing critical bug details.
- Rich Feedback Context: Users can attach relevant files or screenshots to provide a comprehensive context to their feedback, enriching the quality of user input.