0
1.0.0
Zurich, Yokohama
Transform how you categorise and engage your partner ecosystem with segment management. This application provides a flexible framework to group channel partners based on value, performance, and strategic criteria—enabling differentiated support levels, targeted incentives, and tailored engagement strategies.
- Flexible Segmentation Framework: Create unlimited segment structures tailored to your business needs
- Criteria-Based Classification: Define specific criteria levels to automatically categorize partners
- Multi-Program Support: Assign different segment structures to various partner programs
- Partner Progression Tracking: Establish clear pathways for partners to advance through tiers
- Performance-Based Grouping: Segment by revenue, certifications, specializations, or custom metrics
- Role-Based Configuration: Granular access controls for admins and segment managers
New
- Introduced Segment table as part of the data model
- Introduced the following roles
- Segment management admin
- Segment management data viewer
- Segment management writer
Requires ServiceNow Zurich or a later family release.