Release 5.3.33
New
- Added data sources to import Swisscom services and resources
- Added option to map services directly via id without using the mapping table
- Added function to convert rich text to plain text when sending work logs
- If Attachment is added to Suppier Incident, a work log will be generated to make sure that the Attachment is immediately sent to Swisscom
Fixed
- Corrected Status of Supplier Incident, when Incident is changed to Cancelled or Closed
- Made sure that CI information received from Swisscom is forwarded from Supplier Incident to Incident
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Release 5.2.3
Fixed
- Issue with date format in work logs corrected
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Release 5.2.1
New
- Enhanced mapping for swisscom services
- Include new Swisscom urls
Fixed
- Date format in function Glide2ISO improved
- Only allow known URL in webhook
- Handle errors with impact/urgency mapping
- Improve UI Action in workspace environment
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Release 5.0.11
Fixed
- Fixed error on 'Create Supplier Task' when Impact and/or Urgency is empty.
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Release 5.0.7
New
- Make interface message ready for additional APIs
Fixed
- Removed Overlay for reference qualifier in supplier task
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Release 4.0.5
New
- Send name of ci if correlation_id is empty
- Replaced self built functionality for OAuth by standard
- Retry mechanism for failed REST calls added
- Table cleaner for interface messages after 90 days added
Fixed
- Format and content of phone numbers corrected
- Priority handling improved
- Handling of max. payload size improved (Attachments will be skipped)
- Error handling for outbound REST calls improved
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Release 3.5.15
New
- Example Business Rules for the sync with the incident
- Priority mapping from incident to supplier task configurable
Fixed
- Condition library no longer read only
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Release 3.5.11
New
- Business Phone and Mobile Phone are sent for Affected User and Reporter
Fixed
- involvedResource sent in correct format
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Release3.5.9
Fixed
- SourceApplicationId is added to the acknowledge message
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Release 3.5.6
Improved
- Acknowledgement of an createIncident Request includes now the sourceApplicationId
Fixed
- Reactivate a pending Incident at Swisscom
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Release 3.5.2
New
- UI Action 'Create Supplier Incident' for Agent Workspace
- Create Incident Notification according to the updated specification
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Release 3.4.4
New
- If CI on Supplier task is now synced with Swisscom Incident if correlation_id matches
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Release 3.2.1
New
- E-Mail and phone-number from caller and affected user are now submitted.
Fixed
- State transition on swisscom side from 'Resolved' to 'In progress' is now correctly handled in Supplier Tasks
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Release 3.0.3
New
- Supplier Assignment Groups
The supplier assignment groups to activate a local supplier incident are now configurable via property.
Fixed
- CIs are now correctly received
- Fixed an issue with the closing when the Incident was resolved by the customer
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Release 2.5.1
- Added 2 poperties to optionally push incoming worklogs and attachments to the incident.
- Avoids potentially duplicate incoming Incidents.
- On Incidents created by Swisscom Caller and Opened_by are now correct .
