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1.1.17
Xanadu, Washington DC, Vancouver
ServiceNow transforms IT from the department of no to the department of now. And with the LogMeIn Resolve integration, you can extend the power of now to include on demand remote support for fast resolution. LogMeIn Resolve integration with ServiceNow enhances the servicedesk's value by:
- Streamlining support by allowing helpdesks to initiate remote support sessions from within ServiceNow and sending support session links directly to the end user taking confusion out of the remote support process.
- Initiate sessions from Incidents
- Syncing Resolve session details directly back to your ServiceNow incident after a completed session, so you can track customer engagements within a single tool.
Initiate a LogMeIn Resolve Remote Support Session from within ServiceNow and share it to the end user.
Added post session information
No special system requirements needed.