Transforming HR Support with AI
As organizations continue to grow, it's crucial to equip support functions like HR with cutting-edge technology to meet evolving business needs. The Smart HR Case Master AI agent is designed to revolutionize HR support by driving shift-left and shift-out strategies, empowering your HR team to deliver smarter, faster, and more effective services. This transformation elevates employee and user efficiency, ensuring your organization operates with greater agility.
Imagine an employee submitting an HR case. Our AI Agent deciphers the requirement, scans attachments for further understanding, and searches the knowledge base for relevant articles. The AI agent autonomously executes initial actions and seeks additional information if needed. Once the resolution satisfies the requestor, the AI Agent updates the case and awaits feedback. If further support is required, the AI agent updates the request with findings and assigns it to the Tier 2 Assignment group. This seamless process ensures that HR cases are managed efficiently, reducing resolution times and enhancing overall employee satisfaction.
Quantifiable Business Value -
- Reduced Case Resolution Times: Accelerate the resolution of HR cases by automating initial actions and information gathering.
- Cost Savings: Cut down on manual HR case management and optimize resource allocation.
- Enhanced Productivity: Enable HR staff to handle cases independently, boosting overall productivity.
- Improved Decision-Making: Provide actionable insights and recommendations based on historical data.
- Increased Agility: Ensure your organization can respond quickly to changing conditions and employee needs.
Competitive Differentiation and Advantage -
- Advanced AI Capabilities: Leveraging cutting-edge technology to provide accurate diagnostics and recommendations.
- Proactive and Predictive: AI agents anticipate issues and take preemptive actions, minimizing disruptions.
- Continuous Learning: The AI system continuously improves its performance by learning from each interaction.
- Comprehensive Support: Covering all aspects of HR case management, from initial submission to resolution.
- Enhanced Employee Experience: Providing personalized and engaging interactions, improving overall employee satisfaction.
By embracing Agentic AI, HCL redefines the total experience -
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AI-Driven Case Management:
- Automatically deciphers HR case requirements and scans attachments for further understanding.
- Searches the knowledge base for relevant articles and solutions.
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Intelligent Recommendations:
- Suggests solutions using Knowledge Articles and previous case resolutions.
- Offers initial actions and seeks additional information autonomously.
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Efficient Case Resolution:
- Streamlines the process of managing HR cases, reducing resolution times.
- Updates cases with resolution details and awaits feedback from the requestor.
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Automated Request Handling:
- Assigns unresolved cases to the Tier 2 Assignment group based on findings.
- Ensures timely and accurate case management without manual intervention.
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Decision Support for HR Staff:
- Empowers HR staff to make informed decisions based on AI-generated insights.
- Enhances the ability to resolve cases independently, minimizing the need for external support.
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Cost Savings:
- Reduces the need for manual HR case management, cutting down operational costs.
- Optimizes resource allocation by providing precise recommendations.
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Skill Enhancement:
- Cross-skills HR staff by guiding them through case resolution steps.
- Promotes self-sufficiency and improves overall staff competency.
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Continuous Improvement:
- Learns from each interaction to improve future recommendations and case management.
- Adapts to changing conditions and evolving support needs.
1. ServiceNow HRSD
2. Now Assist AI Agents (scope: sn_aia) with min version that is compatible with Xanadu & Yokohama
3. Now Assist for HRSD