The Password Reset Windows Application enables a user, who forgets the password or is locked out of a Windows computer, to reset the password directly from the Windows login screen.
Fixed
- A recent certificate update on the ServiceNow production instance is causing the following error when launching the Password Reset Application:
"Initialization Error: Unable to communicate with the ServiceNow instance for one of the following reasons: No network connection, the required plugin is not active, or you are using a ServiceNow release that is not compatible with the API"
Here’s what we need you to do
- Please review KB0697357. The article provides further details about the issue and includes instructions for a manual workaround that can be performed to fix the plugin.
Request the Password Reset Windows App (com.glideapp.password_reset_desktop) plugin that enables connections to the Active Directory (AD) credential store types.
Administrators download and run an EXE or MSI file to install or distribute the application to user computers. The application installs a link on the Windows login screen.