0
7.1.0
Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 2
Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:
- Initiate and manage conference calls on either Zoom, MS Teams, or Webex.
- Send an SMS to the required stakeholder.
- Initiate and manage telephony calls (for example, Twilio) from ServiceNow.
Key features of the Notify UI component framework
- Start and manage a conference call using Zoom, MS Teams, or Webex within the workspace.
- Start, manage, and end calls for telephony calls (for example, Twilio) from Workspace.
- Send SMS from workspace.
New:
- Guided setup for Notify admin configurations
- Required plugins and products
- Valid license for Zoom, Microsoft Teams, and Webex accounts
- Telephony license