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5.1.1
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Team Management for Field Service enables managers to monitor and measure performance goals, schedules, tasks and other activities of the groups they manage.
Field service managers can drive engagement and efficiency, ensuring their respective teams operate at peak performance and deliver positive customer experiences.
Performance Overview
- Team specific dashboards, including team and individual utilization and planned vs actual work durations
Schedules
- Team shift schedules
Work Order Tasks
- Team and individual summaries of past and current work order task activity
Coral theme support for the Team Management Module in FSM WFO
- Required plugins and products - FSM Shift Scheduling, PA Content Plugins, ITSM Team Performance module
- Dependencies
sn_fsm_shift_schdl
sn_team_perf
com.snc.pa
com.snc.pa.spotlight
com.snc.work_management_pa
- Properties that need to be created or set to activate the content pack - NA
- Affected business rules - NA
- Affected script includes - NA
- .jar files that need to be uploaded, if applicable - NA