14
3.0.0
Yokohama, Xanadu, Washington DC, Vancouver
The efficient support of increasingly complex IT services is vital for the success of any company. ServiceNow powers the digital transformation of enterprises by enabling end-to-end digital workflows for most business functions. The TeamViewer Enterprise Integration for ServiceNow adds the powerful ability to connect and take control of any device within the ServiceNow connected network in real-time – even if it is unattended. Moreover, with the new addition of the TeamViewer Augmented Reality capabilities, experts can now guide on-site technicians through any Hardware service and troubleshooting task.
Key Features:
- Cross-platform Remote Control - TeamViewer is a truly cross-platform remote access and control solution supporting Windows, OSX, Android, and iOS.
- Enhanced Asset Management - Seamlessly enroll and remotely take over corporate devices ad-hoc from a dedicated asset inventory console to enhance asset management capabilities.
- Attended & Unattended Remote Access - Whether attended or unattended, troubleshoot employee devices and corporate hardware assets at any point in time
- Augmented Reality connections - Remote experts can connect with on-site or field technicians in a "see-what-they-see" mode and interact with their viewfinder via annotation and markers. This provides for a hugely efficient collaboration over HW service and troubleshooting tasks.
- Consolidated Service Queue View - Get a consolidated view of all active online sessions to work on multiple issues simultaneously in an efficient manner.
- Company-tailored Integration Flow - Centrally enroll or decommission corporate assets, manage user roles and create email templates to align with company processes.
- Available for Service Now Agent Workspace
Service Management
- Initiate a support service case directly from a ServiceNow Incident, Problem, Service Request, Change Request or any other Task-derived form.
- Share the service case link directly from the integration with pre-configured email templates.
- Connect either in Remote control or Augmented Reality mode. Remote control empowers experts to control the user's device and diagnose and troubleshoot issues. The Augmented Reality connection (TeamViewer Pilot) enables remote experts to connect in a 'see-what-they-see' mode and interact with the on-site technician enviroment via annotating in the viewfinder.
- Easy sharing of the invite via email or SMS.
- Single-click functionality connects the caller
- See connection report with supporter’s notes directly in the Incident.
- “Active sessions” view to empower agents to monitor multiple connections requests in one view and get in-browser notifications once end users come online
- Company wide connection reports for admins with support for scheduled job to refresh reports automatically.
Asset Management
- Support for Unattended remote control to any device (Windows, OSX, Android, Linux) from the CMDB database.
- Support for mass-enrolment of devices for remote control
- Administrator Console to configure unattended access properties
- Company-wide connection reporting