Authsignal Call Connect - Servicedesk Customer Verification for ServiceNow enables IT helpdesks and service desks to securely verify the identity of customers before taking action. This reduces the risk of social engineering, especially for sensitive workflows like account recovery or access reset.

The app allows agents to trigger identity verification flows across a wide range of channels and authenticators, including Passkeys, SMS OTP, WhatsApp OTP, Email magic links and OTPs, push to Trusted Devices, high-assurance biometrics, and government-issued ID verification.

By using Authsignal’s Call Connect module, helpdesks reduce friction for customers while increasing assurance for agents. All interactions are tracked and logged for audit and compliance.

Who it’s for:

Helpdesk managers, service desk leads, and IT security admins responsible for user identity assurance and fraud prevention.

Solves for:

Helpdesk impersonation attacks
Manual and inconsistent ID verification
Friction-filled customer experiences
Regulatory and audit requirements for identity proofing

Customer impact:

Reduced fraud from social engineering
Shorter resolution times
Lower support cost through automation
Increased trust with end users

Certified Integration Scope:

This application is certified for scoped use with the ServiceNow platform and leverages external integration to the Authsignal platform. Core features include initiation of authentication workflows from within ServiceNow and recording of verification status and outcomes.