0
23.0.3
Australia Patch 6, Australia Patch 4, Australia Patch 3
Generative AI
AI for Doc Designer enables users to create Microsoft Word reports from ServiceNow data by using natural language prompts. The application generates an initial report draft based on the user's request and the available ServiceNow data.
Users can generate documents such as incident summaries, compliance reports, sustainability reports, and operational updates directly in Microsoft Word.
- Create reports using natural language prompts.
- Insert real-time ServiceNow data and reports directly into Microsoft Word.
- Generate charts and tables directly within Microsoft Word.
- Generate narratives and summaries based on ServiceNow data.
- Maintain full auditability of AI-generated content for compliance.
New
- AI-powered Word content generation now supports advanced third-party models
Users can generate and manage Microsoft Word report content using Gemini 3.5 Flash (with fallback to Gemini 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku.
Changed
- ServiceNow Otto Branding Updates
References to Now Assist have been updated to ServiceNow Otto throughout the application, including updates to labels and user interface elements.
Not applicable for this application version.
The following applications are automatically installed when the AI for Document Designer with Word application is activated:
- ServiceNow Document Designer with Word
- Microsoft Office add-in
- Microsoft 365 for ServiceNow Reporting
- Word Document API
Permissions and roles:
Role required to install the app: System admin (admin)