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22.3.4
Australia Patch 3
Generative AI
AI for Doc Designer brings the power of ServiceNow data directly into Microsoft Word through a simple conversational experience. No more manual data exports, copy-pasting, or formatting struggles — just ask, and your report is drafted for you.
Designed for business users who need fast, accurate, and consistently formatted reports, AI for Doc Designer connects your ServiceNow data with the familiarity of Word. Whether it's incident summaries, compliance reports, sustainability reports or operational updates, simply describe what you need and let AI do the heavy lifting.
- Conversational report creation using plain language
- Add real-time ServiceNow data and reports directly into Word
- Generate charts and tables on the go without leaving Word
- AI-drafted narratives and summaries around your data
- Full auditability of AI-generated content for compliance
New
- AI for Document Designer — A new AI-powered application that integrates with the Microsoft Word add-in, enabling users to generate and manage report content directly within Word documents using Now Assist.
- AI-powered Word content generation — A custom AI skill that generates Microsoft Word report content through natural language prompts, allowing users to create document sections conversationally.
- Content insertion into Word documents — Support for inserting AI-generated content (HTML and OOXML formats) directly into Word documents via sn-office-addin handlers.
- Multi-conversation document editing — Ability to edit and refine document content across multiple conversations with the AI assistant, enabling iterative content development.
- Data model, ACLs, and roles — Purpose-built data model with access controls and role definitions to secure AI-generated document content and manage user permissions.
Changed
- AI agent accuracy and prompt enhancements — Improved agent accuracy and refined prompts based on Architecture Review Board (ARB) feedback for higher quality content generation.
Fixed
- AI agent icons updated in add-in — Corrected the icons displayed for the AI agent within the Microsoft Word add-in.
The following applications are automatically installed when the AI for Document Designer with Word application is activated:
- ServiceNow Document Designer with Word
- Microsoft Office add-in
- Microsoft 365 for ServiceNow Reporting
- Word Document API
Permissions and roles:
Role required to install the app: System admin (admin)