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37.0.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
A guidance is a flexible entity for defining an action (using a subflow) and the information pertaining to that action. A guidance is used in a Guided Decision or a Recommended Action that enables the agent to execute the action.
- Guidance input and output variables help the guidance to be dynamic given the context.
- Define a preview experience for the guidance when it is rendered as a recommendation.
- Primary and secondary calls to action help agents complete related tasks.
- Enhanced the guidance framework to enable Knowledge Guidance with access indicator and dynamic primary Call-To-Action (CTA).
- Enhanced the guidance framework to enable Knowledge article guidance action on voice interactions only when conversational message plugin is installed.
- Made minor defect fixes.
- Guided Decisions - Guidance Global Entities (hosted plugin)