For enterprise organizations, physical access is the last mile of identity and access management — and for most, it's still handled with emails and manual physical access administration. An access request gets approved in ServiceNow, then someone logs into a separate system to provision the credential and access. Role changes get missed. Offboarding processes get delayed. Risk and compliance gaps open up.
The RightCrowd Physical Access Spoke eliminates these gaps. It connects ServiceNow directly to physical access control systems, automatically executing access decisions the moment they're approved — provisioning new employees, updating physical access as roles change, and revoking access at termination. No manual handoffs. No separate systems. No lag between approval and enforcement.
Backed by 20+ years of delivering Physical Identity and Access Management to some of the world's largest organizations, the RightCrowd Spoke bundles proven enterprise-grade expertise into the ServiceNow ecosystem.
The result is a complete, unified view of everyone who has access, where, and why —across single sites or global deployments — all within the workflows, governance, and audit trail your team already uses.
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Automate physical access provisioning and revocation directly from ServiceNow workflows
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Eliminate manual handoffs between digital approvals and physical access control systems
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Gain real-time visibility within ServiceNow into badge activity and physical access events
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Populate ServiceNow Data Fabric with non-HR identities
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Support multi-site, multi-PACS environments from a single ServiceNow interface
Initial Release
- Zurich family release
- Flow Designer (sn_flow_designer)
RightCrowd SmartAccess Multi-PACS Service. This is deployed in the RightCrowd Managed Cloud and will be licensed to the relevant customer as a part of the provisioning of their tenancy.
For each PACS that is connected to from the RightCrowd Spoke, it will require a RightCrowd PACS Adapter is deployed. No license is required for this.
The RightCrowd Professional Services team will engage with a customer who deploys the RightCrowd Spoke to progress the provisioning of the RightCrowd cloud services and PACS Adapter(s).
support@rightcrowd.com