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1.0.2
Yokohama, Xanadu, Washington DC, Vancouver
The Chief Digital Officer dashboard provides visibility into health and productivity of the digital properties. These insights include.
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Total cost savings compared to the total spend incurred on the digital properties.
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The customer satisfaction scores, their trends and identifies improvement opportunities for the digital properties.
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Visibility into usage and engagement of the digital properties
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Number of high priority issues, their resolution and service level compliance
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Effectiveness of self service and automation via knowledge base articles, virtual agent conversations, search etc.
The Chief Digital Officer uses this dashboard to get visibility into health and productivity of the digital properties. Dashboard is built using Next experience and metrics are powered by Performance analytics
- New
- Enabled language translation support for Japanese and French languages
- Required plugins and products
- Performance Analaytics premium
- ITSM