Schedule Optimization is an advanced scheduling engine that uses Operational Research and Machine Learning models to determine the best assignment for every job — balancing technician availability, travel time, skills, priority, and SLA requirements across your entire workforce simultaneously.
Most scheduling tools optimize locally. Schedule Optimization works across the full picture — fitting more jobs into working hours, routing technicians efficiently, reducing overtime, and giving priority work the placement it needs to meet commit times. When conditions change mid-day, it adapts rather than leaving dispatchers to manually rebuild the schedule.
The result is a schedule that does more with the same workforce: fewer miles driven, higher first-time fix rates, less overtime, and less time dispatchers spend solving problems the system should handle automatically.
Schedule optimization capability offers two main modes:
1) Batch Optimization and
2) Intraday Optimization, which includes scheduled intraday, prioritized intraday, and on-demand options.
Several FSM features integrate with schedule optimization, such as Territories, Capacity and Reservations Management, Planned Crews, Workforce Optimization, Advanced Task Dependencies, and Field Service Agent Efficiency.
There are over 40 constraints and objectives available in the optimization process, which can be configured to meet customer business needs. Examples include schedule optimization based on travel, work, SLA, skill, and overtime penalties.
- New
- Initial version of the Schedule optimization store app, this version is compatible with Australia Family Release.
- Changed
- Installation or Upgrade mechanism is changed. From Australia release this app will be released via Store and customer will need to entitle the app.No additional action needed by customers in Australia. Net New Customers should entitle via regular Store app process
- Fixed
- None
- Removed
- Association for Family release has been removed.
- Required plugins and products
- Require Work Management and Geo Location from Field Service Management Core, ML Predictive Intelligence
- Dependencies
- Family Apps - com.snc.work_management, com.snc.geolocation and com.glide.platform_ml
- Store apps - FSM Map Provider Integration
- Properties that need to be created or set to activate the content pack - NA
- Affected business rules - NA
- Affected script includes - NA
- .jar files that need to get uploaded, if applicable - NA