16
2.2.5
Xanadu, Washington DC, Vancouver
Extend your ServiceNow change and release management process to manage changes in SAP ChaRM. Keep your ServiceNow change requests in sync with your Solution Manager ChaRM change documents using bi-directional synchronization of standard and custom fields and statuses.
The CoreALM Connector for SAP Solution Manager ChaRM provides the following:
- Quick installation using the intuitive Fiori-based administrative dashboard
- Bi-directional synchronization for all fields and statuses – including custom fields and statuses
- Separate mappings and configurations for all change types
- Maintain synchronization by locking status in one system while waiting for updates in the other
- Change managers and auditor can access full change history, including all ChaRM updates directly from ServiceNow
- Manual change coupling and decoupling
- No impact to non-SAP changes, interface only operates on change requests designated for SAP
- Reporting
- Dynamic Mapping
- Support of all SAP Solution Manager ChaRM change types
- Support for mapping any SAP Solution Manager ChaRM change type to any Change Request.
- ServiceNow IT Service Management (ITSM) module
- SAP Solution Manager ST 720 - Any Support Pack