0
7.1.0
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2, Washington DC, Vancouver Patch 6, Vancouver Patch 4, Vancouver Patch 3, Vancouver
Change Management for Service Operations Workspace supports the agent experience for selecting a change model or standard change and guides them through the process of providing the right data at the right time, approving, scheduling and reviewing using an updated and simplified form. Dynamic Overview pages provide a modern change enablement experience that is simple, intuitive and requires minimal prerequisite knowledge to navigate the change process end-to-end.
Dynamic Overview Pages:
- Standard (pre-authorised) changes and change models available when creating changes
- Easily navigate the change lifecycle, to increase the velocity and volume of changes processed
- Dynamic pages in change states only show data required for that state
- New Scheduling experience
- Agents can work across incident and change from a single workspace
Fixed:
- Minor fixes
Required plugins and applications:
- Change Management