ScreenMeet for ServiceNow – Remote support embedded in ServiceNow. Our Zero Trust Architecture reduces your security risk profile.

• Authenticate with ServiceNow permission sets - Minimize social hacking risk and ability to impersonate.

• Data stored in platform. No risk of data compromise.

• All commands require authenticated sessions to execute

The modern, embedded UI drives efficiency and delivers a better User Experience for the Fulfiller and the Emlpoyee.

• Single Pane of Glass - 1 Click embedded workflow drives usage

The AI Assist and AI Session Summary features provide the missing desktop telemetry for Agentic Outcomes

· AI Session Summary improves reporting accuracy

· Ability to fine tune for specific Use Cases across verticals and departments.

All services are authenticated via ServiceNow, run within Service Operations Workspace, CSM/FSM Configurable Workspace, Agent Workspace or Classic UI for ITSM and CSM. Session data, system info, recordings, transferred files and related data are stored "in-platform". This data can be used to facilitate escalations, insights and knowledge base entries that improve self-service.

Enable real-time experiences for employees, customers and agents all within the ServiceNow platform. All of this is now possible in-platform with ServiceNow and ScreenMeet. Learn more at ScreenMeet.com