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1.0.5
Yokohama Patch 3
AI Agents for Customer Success Management revolutionize how Success organizations nurture their engagements, by proactively identifying health tends, and optimizing common success workflows. Leveraging advanced AI and machine learning on the AI Platform of ServiceNow, these intelligent agents automate, analyze, and personalize customer engagements at scale, ensuring enhanced customer retention, satisfaction, and lifetime value.
May 2025 AI Agents
- Success health monitor AI agent: Gathers information for selected customer success engagements and creates risk signals and issue records if told to by the Success trend analysis AI Agent
- Success analysis AI agent: Analyzes the metrics related to health and identifies if the scores are improving, declining, or stable
- Success risk solution AI agent: Checks for risk signal and issues records that have no solutions associated with record and asks the Customer Success Manager in the Now Assist Panel, which Success Play should be run
First release of AI Agents.
Requires these plugins or better:
- Now Assist Admin Console - 6.0.3
- Now Assist AI Agents - 4.0.2
- Now Assist in Document Intelligence - 1.0.7
- Now Assist for Platform - 6.3.0
- UXC Generative AI - 8.9.0
- Group-Action Framework - 2.0.4
- Generative AI Controller - 8.2.7
- Now Assist in Virtual Agent - 8.0.8