Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
Following are a few key benefits of Proactive Prompts:
- Drive engagement
- Boost productivity
- Accessibility
With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
With Proactive Prompts along with CareerHub, you can proactively send Employees and Managers suggestions that can help with their growth and development.
Includes OOB suggestions for Manager Hub and Career Hub portals with data driven triggers.
Drive engagement
Drive proactive experiences to enable positive habit formation for managers and employees through continuous micro-actions from messaging channels. For example, encouraging managers to adopt Journeys and other ServiceNow features.
Boost productivity
Define and empower managers to receive timely bite-sized insights and drive positive actions. Enable employees to stay on task by meeting them in their workflow. For example, insights and actions on the Manager Hub portal. Create reminders in Employee Journey Management to enable employees to stay on task by prompting them in their flow of work.
Accessibility
Effective engagement for managers and employees when prompts are displayed on the most reachable channels like Microsoft Teams. Activate employees by sending bite sized prompts in their natural workspaces, thus meeting them in their 'flow of work'.
- Security Fixes
- User prompt preferences at the delivery channel level.
Required plugins and products
- Glide Virtual Agent (com.glide.cs.chatbot)
- Employee Center Pro (com.snc.employee_center_pro) - for portal actions and widgets
- Microsoft Integrations – Core (com.snc.ms_teams) - for start chat action (optional)