SPM Retail V1 introduces a purpose-built project management application tailored for the retail industry. Retail organizations managing store operations often lack domain-specific tooling that understands their workflows, terminology, and project types — leading to inefficiencies and reliance on generic project management tools. This application addresses that gap by delivering retail-specific content, fields, templates, and playbooks natively within ServiceNow SPM, enabling retail teams to plan and execute store projects with greater speed and consistency.
1. Project templates with tasks: Pre-built project templates with retail-specific tasks covering end-to-end workflows for each store project type, reducing setup time and to ensure no misses.
2. Retail-specific project fields: custom fields for each retail store operations, providing relevant data capture that reflects the unique needs of retail project management.
3. Project playbooks: Step-by-step and stage-gated playbooks tailored to guide retail use cases to help project managers and store teams follow consistent, proven processes from initiation to completion.
4. Supported retail use cases:
- New Store Opening
- Store Closure
- Store Relocation
- Store Refurbishment
- Technology Refresh
NEW
New Retail SPM Suite that gives the HQ planning teams a single, governed workspace to manage the full store lifecycle from new openings to closures. This replaces fragmented spreadsheets and emails with stage-gated projects, built-in governance, and portfolio-wide visibility.
- Five project types: Each project type comes with a pre-built WBS template.
- New Store Opening
- Store Refurbishment
- Store Closure
- Store Relocation
- Technology Refresh
- Stage-gate playbooks: Custom playbooks for all five project types with PM-guided checklists, field inputs, and Retail HQ Governance approval gates.
- Custom milestone date fields: Project-type-specific date fields (for example, Site Approval Date, IT Installation Date, Store Go-Live Date) linked to WBS milestones surfaced in the workspace.
- Site readiness approval flow: Automated approval workflow triggered for each stage gate to a Retail HQ group as part of playbooks.
- Role-based access: New Retail Project Manager role to orchestrate retail store projects.
- Demo data: AlectriMart reference dataset is included covering active store life cycle projects across all five project types.
Customer Project Management (Plugin Id: com.snc.project_management_v3)
SPM Enterprice-Wide Deployment (Plugin Id: com.snc.spm_ewd)
Project Workspace (Plugin Id: com.snc.project_workspace)
Business Location (Plugin Id: com.snc.business_location)
PPM Standard (Plugin Id: com.snc.financial_planning_pmo)