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2.2.1
Zurich, Yokohama, Xanadu
The Visa spoke allows ServiceNow to connect with Visa's REST APIs, providing customers quick access to payment, and security data. Customers can use the spoke to search for transactions, collaborate with merchants, manage disputes, and perform other functions with enhanced security. It also enables them to resolve disputes, access data, and utilize other features. By integrating with the ServiceNow platform and other spokes, customers can create more complex workflows to fit their needs.
Spoke actions:
- Manage card disputes with Visa (VROL) using the Spoke.
- Perform transaction inquiries, order digital insights, collaborate with merchants, and handle other dispute events with enhanced security through Visa spoke actions.
- New
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- Visa 25.2 Integration: Added new fields for Visa spoke integration, enhancing the dispute management capabilities. Supports fetching the Visa Dispute Intelligence (VDI) score, which provides essential metrics for informed decision-making throughout the dispute process.
- Hypersearch Functionality: Implemented new hypersearch features as part of Visa 25.2 revision, providing improved search capabilities for dispute resolution.
- Changed
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- Label Improvements: Updated label from "Info" to "Information" across multiple action definitions, enhancing clarity and consistency in the user interface.
- Field Name Standardization: Changed "Probability Of Success" to "Probability of Success" for better readability and consistency.
- Field Label Enhancement: Expanded abbreviated label "Include Prediction Details Ind" to the more descriptive "Include Prediction Details Indicator" for improved user understanding.
- Fixed
- Resolved issue with inconsistent field labeling by changing "Include Prediction Details Ind" to "Include Prediction Details Indicator".
- Field Naming Consistency: Fixed inconsistencies in field naming conventions across the Visa integration components.
Permissions and roles:
System administrator (admin) role is needed for the installation