13
1.7.0
Yokohama, Xanadu, Washington DC, Vancouver
ShipEase CORE was designed to help organizations work more efficiently and effectively in their fulfillment processes requiring shipping and tracking packages. With ShipEase CORE you can create, manage, and track packages of any kind - all without leaving the ServiceNow platform!
Prerequisites:
sys_user:
- Users’ phone number field (phone) is populated with a valid number
cmn_location:
- Location records must have a Contact designated
Full Shipment Control
- With ShipEase, you can easily create, manage, and track shipments directly within the ServiceNow platform. Shipment labels attach directly to the shipment record, making it simple to print labels and keep track of all your shipments in one place.
Major Carriers and Services Supported
- ShipEase supports major carriers like USPS, UPS, and FedEx out of the box, including their most popular services. With 40+ additional carriers to choose from and multi-carrier account support, you have the flexibility to select the shipping options that work best for your business.
Streamlined Processes
- With ShipEase, shipping is a breeze. Simply pick a template, enter the recipient's information, and with a single click, you have a label ready to go. Say goodbye to tedious manual processes and hello to streamlined shipping operations.
Labels in bulk
- Create dozens - or hundreds - of labels in no time at all thanks to batch shipments with ShipEase. From a simple templated spreadsheet, Batch shipments improves time-to-label like nothing else.
Improved Customer Experience
- ShipEase automatically provides tracking updates from pick-up to delivery, including carrier delays, so your customers no longer have to wonder where their shipment is at. With improved transparency and communication, you can provide a better customer experience and build stronger relationships with your customers.
Reduced Costs
- Save up to 80% on shipment costs with ShipEase. By automating shipping processes, you can free up your agents from monotonous work to focus on more impactful tasks that can drive your business forward.
Native Flexibility
- ShipEase is designed to be flexible and can be used by anyone, anytime, without restriction to a department. Whether you're in sales, marketing, or operations, ShipEase can help you manage your shipping needs.
Transformative
- ShipEase enables and contributes to the digital transformation efforts in your organization, making technology work for you. By simplifying and automating shipping processes, you can optimize your operations and achieve greater efficiency and productivity.
- Shipment Management Workspace: Introduced a Next Experience workspace for Shipment Management, to create a seamless experience for agents to perform their activities without having to switch to Core UI.
- Localization: ShipEase has been translated into Spanish, French, and Deutch languages in this release, with more to come in Q2.
- Country Code Format Property: Introduced a new system property that allows customers to specify if their environment uses 2 or 3 character country codes, no longer requiring data transformation during initial setup.
- "Certificate of Origin" Availability: While ShipEase submits the necessary customs documentation to carriers, we now present the Certificate of Origin for your international shipments on the shipment record's attachments.
- "Nickname" Uniqueness: Implemented uniqueness on the Carrier Account "Nickname" field to prevent conflicts identified in the UPS carrier connection process
- Misc bug fixes:
- Removed unnecessary log statements in a few scripted artifacts
- Removed protection policies from additional Scripted REST Resources that were missed in a previous version
- Fixed a null object issue with tracking updates when there was no present estimated delivery date from the carrier causing the update to not process against the shipment tracking history
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