0
1.0.7
Australia Patch 6
Standalone Application
Add a phone widget to portal and engagement messenger pages so users can make voice calls directly from the portal or engagement messenger interface without switching to their own telephone. The widget maintains call state across page navigation and multiple browser tabs. Portal context automatically passes to the agent.
A webRTC call control UI component which can be launched from the native Service Now angular portal or from Engagement Messenger
The component has the following controls:
- End call
- Mute
The component has the following indicators:
- Call timer
- Call state indicator (e.g. connecting, connected, disconnected)
Initial release
Not applicable for this application version.
sn_cti_core
nowassist-aia-voice