0
7.1.0
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2, Washington DC, Vancouver Patch 6
Create requests arising out of incidents and interactions then manage the entire lifecycle of requests, all in Service Operations Workspace.
- Create requests from incidents and interactions.
- Manage all requests assigned to fulfillers.
- Add comments and work notes on catalog tasks.
- New
-
- Requested for card in the Record information side panel to provide actionable information that can help resolve requests and requested items faster.
- Changed
- Moved the Opened by user out of the Requested for card to its own card in the Record information side panel to replicate other record experiences in SOW.
- Fixed
- Removed
- Request summary card from the Record information side panel as data is already present in the record itself.
- Required applications
- Request Management