0
8.0.0
Zurich, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2
Create requests arising out of incidents and interactions then manage the entire lifecycle of requests, all in Service Operations Workspace.
- Create requests from incidents and interactions.
- Manage all requests assigned to fulfillers.
- Add comments and work notes on catalog tasks.
New
- Agents can view quick details about who is working on a catalog task record so that they can reach out to the assignee for any follow-ups
- Required applications
- Request Management