0
9.2.0
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich, Yokohama Patch 3, Yokohama
Standalone Application
The ServiceNow Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent. Leverage Password Reset in Service Operations Workspace to provide agents with a structured interface from which they can help end users reset their passwords.
- Identification - allow agents to select information related to the end user and process
- Verification - framework to allow agents to confirm that the user whose password is being reset is system-approved
- Reset - allow agents to leverage various capabilities to generate a new password on behalf of the end user
- Account unlock - allow agents to unlock the end user's account, if it is locked
- Admin Experience - provide system administrators with a structured setup guide that they can follow to set up key product functionality
Changes:
- Updated plugin dependencies to ensure compatibility with the ServiceNow Australia and later releases.
- Minor defect fixes.
Required plugins and products
- Password Reset [com.glideapp.password_reset]
- Password Reset UI components for Configurable Workspaces [sn_uib_pwd_reset]