0
7.1.0
Yokohama, Xanadu Patch 3, Xanadu
The ServiceNow Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent. Leverage Password Reset in Service Operations Workspace to provide agents with a structured interface from which they can help end users reset their passwords.
- Identification - allow agents to select information related to the end user and process
- Verification - framework to allow agents to confirm that the user whose password is being reset is system-approved
- Reset - allow agents to leverage various capabilities to generate a new password on behalf of the end user
- Account unlock - allow agents to unlock the end user's account, if it is locked
- Admin Experience - provide system administrators with a structured setup guide that they can follow to set up key product functionality
No changes
Required plugins and products
- Password Reset [com.glideapp.password_reset]
- Password Reset UI components for Configurable Workspaces [sn_uib_pwd_reset]