ServiceNow ESG Management (ESGM) transforms how you manage, visualize, and report on sustainability efforts and risks across the environmental, social, and governance (ESG) spectrum. The tool streamlines data collection, organization, and information storage in one easy-to-use system. Additionally, it automates dashboards and reports for internal audiences and aligns with external disclosures according to ESG standards and frameworks such as CSRD/ESRS, GRI, SASB, UN SDGs, TCFD, and SustainableIT.org.
With ServiceNow ESG Management, users can operationalize ESG across their enterprise using the powerful platform and workflow engine. Functional owners receive automated enterprise data, analytics, and insights to actively participate in the ESG program. This enables the ESG core teams to focus on program execution, compliance, and reporting while fostering organizational buy-in and achieving ESG goals.
The application provides users a seamless user experience. This includes collecting data from internal stakeholders, accessing a metric collection tracking dashboard, utilizing a goal tracking dashboard for internal reporting, and generating reports and disclosures through multiple channels. This can be done directly from ESGM in .xls format or by leveraging the Microsoft 365 plugin to embed and format metric data in a Word document. This integration with Microsoft Office 365 enables embedding up-to-date metrics in your Word reports effortlessly. Content packs provide the ESG metrics contained in GRI (505), TCFD (55), SASB (338), and the UN SDGs (400), and sector-specific MDs for TCFD and SASB. CSRD/ESRS and SustainableIT.org frameworks are also available for download as part of the content accelerator.
ServiceNow ESGM is built on the Now platform's robust workflow platform, which allows every transaction, including every metric data task, to be audited. This ensures that all changes and approvals to each data point are stored on the metric data record, ready for internal and external assurance checks. Given the scrutiny of regulators and investors on data accuracy, users will value the reliability of our consistent data model and controls. Users can combine information from any functional area where ServiceNow is the core system of record, as well as from any other data sets that have been connected to the platform.
- Enables the collection, normalization, and management of enterprise-wide data for 1000+ metrics across the E, S, and G pillars.
- Enables you to track, manage, and create multiple types of disclosures, including annual ESG reports, ESG ratings and rankings, and reports for investors and customer enquiries.
- Provides disclosure templates tied to disclosure types. Define your own disclosure templates for each disclosure type and reuse them every time you create a disclosure.
- Improves governance by routing the disclosure record through a review and approval process.
- Maintains a record of metric data used in a disclosure and issues restatements when there is a change in data.
- Provides a persona-based user experience.
- Enables users to create and organize goals and targets to document and track the ESG objectives.
- Helps visualize progress towards goals and targets.
- Fixed
- Important security fixes
The following applications are automatically installed when the Environmental, Social, Governance Management application is activated:
- GRC: Policy and Compliance Management
- GRC: Metrics
- GRC: Common Workspace Elements
- Goal Framework
- Microsoft 365 for ServiceNow Reporting
Permissions and roles:
- Role required to install the app: System admin (admin)