Logitech Sync makes it easy for IT to monitor and manage meeting room devices, push firmware updates, and measure how people use meeting rooms, all from a unified web dashboard. This application allows Logitech to synchronize the full inventory of your meeting rooms to your ServiceNow instance. It also automatically generates incident tickets for issues like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy workplace.
- Device uptime: Get notified when a device or component is disconnected
- Healthy workplace: Identify rooms that exceed occupancy guidelines
Logitech Sync Device Management 3.0.0
This application allows Sync Portal to synchronize the full inventory of your meeting rooms to your ServiceNow instance.
The application also includes Flow Designer flows which create incident tickets for you automatically, if your meeting rooms experience issues, such as devices being disconnected, or a meeting room going offline. You can customize the flows easily in Flow Designer to ensure the incident tickets created meet your requirements.
The application is fully configurable from the Sync Portal alerts page, allowing you to specify the types of issues you want to be notified about. You can also set options like a grace period, allowing you to ignore transient issues, or mute hours, allowing you to ignore issues that occur outside of business hours.
Major changes from 2.0.0
- The meeting room inventory is now always synchronized, and includes extra data, like the serial number, IP address & MAC address.
- Reworked incident creation flows - redesigned to implement the grace period & mute hours options.
- Fully configurable from Sync Portal.
Existing customers using 1.0.0 or 2.0.0
There is no requirement to upgrade to version 3.0.0 if you are happy with your existing setup, especially if you have customized it.
Logitech recommends a fresh install if upgrading to 3.0.0.
ITSM with the Incident plugin